Terms and Conditions

GENERAL TERMS AND CONDITIONS:

Lida Holidays is a business unit of Taj and Malabar Group and represented by the same in all legal and financial undertakings where any person engaging with the former is considered to have agreed to accept and follow the following terms and conditions.

The Customer declares by engaging oneself with Taj and Malabar that the customer is above eighteen years of age and is completely capable of deciding and executing financial activities by oneself. 

The customer is solely responsible to safeguard the confidentiality in terms of username and password and any information pertaining thereof. 

Customer is permitted to purchase given products and other services and shall not by any mean use whole or part of the same for personal business of any kind.

The whole or partial content of this website are protected by copy right and the customer as well as viewer shall not copy, download, transfer or alter the same by any kind nor shall use any software to interfere in the functioning of the website.

The products and service descriptions published on this website are exclusively intended for customer information whereas their availability shall not be guaranteed unless and otherwise confirmed with payment receipt entry acceptance from Taj and Malabar Group. Any failure in making balance payments on the due date and inability to comply with the terms and conditions may result in cancellation of booking and all benefits entitled thereof.

Taj and Malabar Group works as service facilitator pertaining tour operations and therefore shall not be liable for the products and services where third parties are involved, whereas we however as responsible tour operator have verified their credibility from our end. 

Taj and Malabar Group does not control or operate any airline neither we do control nor own any hotel or transport service, or any other facility or service mentioned on the site and therefore we shall not be held responsible for any lack of service or mismatch represented by any such third parties such as airline, transport, hotel or any other service provider of any kind whether in person, material or service.

Taj and Malabar Group merely facilitates purchase of travel insurances for our customers.  It is at the same time the sole responsibility of the customer to check the credibility of the same in terms of the correctness, accuracy and quality. Given the customer finds any discrepancies in the product published, Taj and Malabar Group shall in any way not be held responsible for the same. Further, customer shall carry the travel insurance policy along with travel documents in original during the entire trip and claims if any in respect of the same shall be raised directly to the insurance company.

PACKAGE TERMS AND POLICIES:

1. Please carry a print out of the itinerary when you travel.

2. The hotels and services mentioned in the itinerary are subject to confirmation against payment.
3. The rates are subject to date of journey and hotels selected and are subject to confirmation.

1. All optional programmes are only suggestions and are not included in the package price. Hence the entrance fees (persons and the vehicle) for these activities shall be paid by the guests directly.
2. All camera and video fees are excluded from the package and hence shall be paid by the guests directly.
3. Optional services and facilities in hotels (such as drinks, room service, mini bar, snacks or telephone calls) will be charged at the time of check-out and shall be paid by the guests directly.
4. Hotels standard check-in time is 2 pm, and check-out time is 12 pm. In case your flight lands early, and you reach hotel before defined check-in time, early check-in is not guaranteed and depends on hotel´s discretion.
5. The service inclusions in the package such as elephant ride, Kathakali, etc depends upon availability on the specific day.
6. The prices include only the services included in the travel program. And the services, which may be spontaneously listed locally on your own request, are not included in the price.
7. Information on travel times between cities and sightseeing tours are subject to the current traffic conditions, the road and weather conditions and the number of travel breaks, which are used by the customers. We are not responsible for inconveniences arising from such third third party influences such as strike, rain etc.
8. We reserve the right to adjust prices for any additional expenses based on increases in taxes, fuel costs, flight and transport charges imposed by the Reserve Bank of India or due to unforeseeable circumstances.
9. If at the time of booking there are no accommodations available in the specified hotels, we reserve the right to book in alternative hotels of equivalent room category.
10. In India, smoking in public places is prohibited by law. Public places also include open plan places, restaurants, hotels, pubs, nightclubs, banquet halls etc. No service is allowed in separate smoking areas, except for specially designated smoking rooms in hotels, where available.
11. Special vaccines are NOT required for India. Please check your vaccination certificate against updating.

It is mandatory for foreign guests to present valid passport and visa at the time of check-in.

1. Please carry a printout of the itinerary when you travel.
2. The hotels and services mentioned in the itinerary are subject to confirmation against payment.
3. The rates are subject to date of journey and hotels selected and are subject to confirmation.
4. All optional programmes are only suggestions and are not included in the package price. Hence the entrance fees (persons and the vehicle) for these activities shall be paid by the guests directly.
5. All camera and video fees are excluded from the package and hence shall be paid by the guests directly.
6. Optional services and facilities in hotels (such as drinks, room service, mini bar, snacks or telephone calls) will be charged at the time of check-out and shall be paid by the guests directly.
7. It is mandatory for foreign guests to present valid passport and visa at the time of check-in.

MODIFICATION AND POSTPONEMENT POLICY

1. Taj & Malabar does not incur any charge from you for modifications and postponements of your trips.
2. Still a charge calculation may depend upon concerned hotel’s modification policy and the nature of inclusions made in the package such as flight tickets, train tickets etc.

CANCELLATION AND REFUNDS POLICY

A refund of the package cost will be made on cancellations as per the below given policy. Cancellation of flight tickets depends upon airline´s cancellation policies.

1. Cancellation stage: 33 or more days prior to departure:

Refund of 85% of package cost on cancellation 33 or more days before departure.

2. Cancellation stage: 22 to 32 days prior to departure:

Refund of 65% of package cost on cancellation between 22 to 30 days before departure.

3. Cancellation stage: 15 to 21 days prior to departure:

Refund of 60% of package cost on cancellation between 15 to 21 days before departure.

4. Cancellation stage: 03 to 14 days prior to departure:

Refund of 40% of package cost on cancellation between 03 to 14 days before departure.

5. Cancellation stage: Within 02 days before departure:

Refund of 20% of package cost on cancellation within 2 days before departure.

SATISFACTION GUARANTEE POLICY:

1. Satisfaction Guarantee Offer is valid on all Taj and Malabar certified hotels included in the package.
2. If the guest doesn’t check-in at the hotel due to a mismatch between amenities and inclusions mentioned in the itinerary and those at the hotel, he/she must report and notify the claim to Taj and Malabar within 2 hours after the arrival in hotel. The issue will be resolved within 30 Minutes. If not settled, the guest shall be entitled with accommodation in another equivalent hotel plus 30% of money back of the package price, subject to Taj and Malabar validating their claim.
3. If the guest has checked-in at the hotel and is annoyed by a mismatch between amenities and inclusions mentioned in the itinerary and those at the hotel, he/she must report the claim to Taj and Malabar within 2 hours after the incident. The issue will be resolved within 30 Minutes. If not settled, the guest shall be entitled to vouchers of 30% the package rate, subject to Taj and Malabar validating their claim in the form of vouchers. These vouchers could be redeemed against any value added optional services during your trip or for your further bookings with us. If the whole amount of the voucher remains unredeemed on your return, you may be entitled money back of 10% of the package rate.
4. Claims reported after 2 hours of the incident shall not be considered for refunds in any form.
5. Claims if any, are to be made genuine. After five attempts of invalidated claims, the person/group will be placed in black list and will not be qualified for making any more claims.
6. Taj and Malabar is the sole operator of your trip and hence no third parties such as your accompanying person or contact persons shall be involved or made liable for making claims.
7. We uphold our rich heritage Atithi Devo Bhava, show great respect to our guests and guarantee them our best service. We abide by the constitution of India and we are bound by the jurisdiction of Kochi where legal claims, if any, are to be submitted.